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Search for a doctor by speciality, symptom, or location on RUNDOC. Open a doctor's profile, choose an available time slot, enter patient details, and complete payment at checkout. You will receive a confirmation once the booking is successful.

You can view all upcoming and past appointments from My Appointments.

If you need to cancel, open the appointment from My Appointments and follow the cancellation option if available. Cancellation charges, if any, depend on the healthcare provider's policy and how close the appointment is to the scheduled time.

If you paid a booking fee and believe you are eligible for a refund after cancellation, see Appointment refunds below or review our refund policy in Terms of Service.

If you paid for an appointment through RUNDOC and need your booking fee back, you can submit a refund request from the dedicated Appointment Refunds page — you do not need to call support to start the process.

Who can request a refund?

The Request refund option appears only for eligible bookings, where:

• The payment for the appointment is complete and an invoice has been generated.
• The appointment has not already been cancelled.
• The booking does not already have a successful refund.

Each request is reviewed by our team against RUNDOC's internal guidelines and the provider's cancellation policy.

Step-by-step

1. 1

   Sign in

   Log in to your RUNDOC patient account.

2. 2

   Open Appointment Refunds

   Go to the Appointment Refunds page from the Help Center or your patient portal.

3. 3

   Choose the booking

   Find the eligible booking and click Request refund.

4. 4

   Tell us why

   Enter a brief reason for your request and submit.

5. 5

   Track progress

   Follow the status on the same card, or open Refund details for more information.

What each refund status means

• Under review

  Your request has been received and is waiting for review by our team.

• Approved

  Your request has been approved and the refund will be initiated shortly.

• Processing

  Your refund is being processed with the payment provider.

• Refunded

  The refund has been completed. The amount should reflect in your account per your bank's timeline.

• Rejected

  Your request could not be approved. Contact customer care if you need clarification.

• Failed

  The refund could not be processed. Please reach out to our support team for assistance.

How long do refunds take?

All payments on RUNDOC are processed through secure, PCI-compliant payment gateways. We do not store your complete card details on our servers. After a successful booking, you can view and download invoices from your patient account.

Booking fees shown at checkout are inclusive of applicable charges. Refunds, when approved, are returned to the original payment method used for the transaction.